after sales services

360 services rotaion
Online Consultant
Online Consultant

Considering the need of communication and consultation before and after purchasing the equipment, Rodman's technical consulting team is ready to assist customers at any times. All issues such as purchasing consulting, workplace designing, installation and preparation consulting, repairs and maintenance, all is available with online communication. Wherever Rodman customer encounter a problems and they have not the possibility to access with our specialists, they can contact and consult with our consultants. Due to the geographical extent of our customers, this service will solve their problems promptly.

Installation
Installation

Installation of garage equipment and automotive production lines is very important. A Standard installation prevents subsequent failures and accidents of the equipment. Even the simple equipment need to be installed by an expert team. Rodman Team, other than assessing the work environment before installation and removing obstacles, installs the equipment according to the manufacturer's standard instructions. It is observed that in some cases, the installation of equipment such as garage lifts by a non-professional caused accidents and irreparable damages.

All pre-installation procidures including designing and supervising the foundation, during installation, testing, and post-installation assessment, can be performed by the Rodman installation service team.

Maintenance
Maintenance

Other than supplying garage equipment, one of the most important services of Rodman Company is the maintenance and periodic inspection of each equipment according to their standards. All devices need to be inspected at specified time intervals to verify their performance. This process extends the lifespan of the equipment, prevents major breakdowns and stops wasting of time and money.

Rodman's professional maintenance team, with its timely inspection of customers, inspects all of their equipment and if any of them needs to be fixed, it will be referred relevant department.

All equipment, including lifts, balancing equipment, tyre changers, technical inspection equipment, vehicle testing equipment, air conditioner chargers and oil changing devices, wheel aligners, chassis straightener and dynamometers, are all inspected during these reviews.

24/7 Technical Services
24/7 Technical Services

The Rodman's services team is always ready to send its technicians to repair the equipment at any time. Automotive production lines and customers operating 24/7, need to have a specialized repair team for emergency moments. This customer need caused Rodman to form a team of technical technicians and provided it to customers.

This team consisting of engineers and technical support technicians with long work experience in this field, solve problems very quickly. Immediate repairs, troubleshooting technical problems are all possible with Rodman at any time.

Equipment Calibration
Equipment Calibration

One of Rodman's most important services is the calibration of garage equipment. By using the latest technologies, Rodman Laboratory has been able to calibrate the garage equipment with the maximum possible accuracy and in case of the device is not accepted in the calibration test, it will be sent to the repair department. Rodman Laboratory has started its activities in this field by obtaining valid certificates from relevant authorities, and currently Rodman Calibration Certificate is one of the most valid certificates in this field.

Calibration for equipment such as wheel aligners, gas analyzer, wheel balancer, tire pressure gauge, vacuum gauge, A/C recharge, test line, chassis straightening measurement system and light tester is within the scope of Rodman's laboratory activities.

Rodman calibration services are performed both occasionally and periodically which customers can benefit from Rodman Labs while using Rodman periodic services.

The calibration process in Rodman Laboratory is performed by a proficient technician who is specialist in this process and with the latest world’s equipment.

Field service
Field service

Pausing the work of a garage due to the need of repairing an equipment is costly in terms of both money and time. For this reason, the first priority is to fix the equipment at the customer's location. At the first step, the specialized team of Rodman services will be sent to the customer's location for the complete inspection. If possible, technicians try to repair the equipment in the customer’s location and within the shortest time possible.

The Rodman service team, with using the applied knowledge and its equipment solves equipment failures technically. Only if overhaul and major repairs are needed, the device will be referred to Rodman specialized repairshop.

Major Repair
Major Repair

Major repairs are always the last solution to recover a device. This process is time consuming and requires specialized equipment and technicians. This specialized team with the use of technical knowledge can troubleshoot, rebuild and repair all equipment and deliver it to the customer with its best possible performance. The power of Rodman's specialized team is originated from their professional knowledge and with a decade of experience in repairing garage equipment. In some cases, the Rodman team is even able to design and manufacture spare parts for the equipment which their parts are no longer manufactured. Overhaul and repair of all types of garage lifts, new and old Wheel balancers, wheel aligners, gas analyzers and automotive testing lines and all equipment used in the automotive industries are part of their team activities.